Privacy Policy

Allerexa takes your privacy seriously. Our commitment includes keeping your personal information confidential and complying with regulatory requirements.

This privacy policy ("Privacy Policy") covers our online privacy practices with respect to use and/or disclosure of information we may collect from you when consent to our SMS services and access or use our website ("Website") and any other websites or applications we may provide that link to this Privacy Policy (collectively, our "Services"). 

This Privacy Policy does not apply to information that would be considered “Protected Health Information” under the Health Insurance Portability and Accountability Act of 1996 (“HIPAA”). 

Allerexa collects personal and health-related information necessary to provide safe, effective, and compliant healthcare services. This may include:

• Personal Information: Name, date of birth, address, phone number, and email address.
   
• Health Information: Medical history, allergy test results, treatment plans, and related clinical data.
   
• Payment and Billing Information: Insurance details, payment card information, and transaction records.
   
• Technical Information: IP address, browser type, device information, and usage patterns on our website.
   
• Communication Preferences: Your consent to receive email, phone, or SMS communications.

We use your information to provide high-quality care and to improve your overall experience with Allerexa. Specifically, we may use your information to:

• Deliver and coordinate allergy testing and treatment services.
   
• Schedule appointments and send reminders.
   
• Communicate about your results, treatment options, or follow-up needs.
   
• Process payments and manage billing or insurance claims.
   
• Respond to your inquiries or support requests.
   
• Improve our website, programs, and patient experience.
   
• Comply with HIPAA, legal, or regulatory requirements.

Allerexa does not sell, rent, or trade your personal information. Your information may only be shared in limited cases, such as:

• Healthcare Partners: With providers, laboratories, or medical professionals directly involved in your care.
   
• Business Associates: With vendors assisting in operations (billing, IT, scheduling) under confidentiality agreements compliant with HIPAA.
   
• Legal Obligations: When required by law, regulation, subpoena, or court order.
   

We take care to ensure that all partners and associates who access your data adhere to the same strict standards of privacy and security.

If you provide your mobile phone number and consent to receive text messages from Allerexa, you may receive messages such as:

• Appointment reminders and confirmations
   
• Follow-up notifications and treatment updates
   
• Important service alerts or program information
   

SMS consent is not shared with third parties.
You may opt out of receiving text messages at any time by replying “STOP” to any message. For assistance, reply “HELP.” Standard message and data rates may apply.

For more information regarding Allerexa's SMS Terms & Conditions, visit here.

Our website may use cookies and similar technologies to improve user experience, analyze site traffic, and understand how visitors interact with our site. You may adjust your browser settings to decline cookies, though some features may not function properly as a result.

Allerexa implements physical, technical, and administrative safeguards designed to protect your personal and health information against unauthorized access, disclosure, alteration, or destruction. These measures comply with HIPAA and other applicable privacy standards.

Allerexa may update this Privacy Policy from time to time to reflect new practices or legal requirements. The most recent version will always be available on our website, with the “Effective Date” noted above.

If you have questions or concerns about this Privacy Policy or our data practices, please contact us at:

contact@allerexa.com